Shipping policy

Delivery Estimates

Processing Time & Dispatch Times

  • In-stock items: Dispatched within 2-5 business days.
  • Made-to-order gemstone necklaces: Please allow 1-2 weeks for dispatch.
  • Custom made-to-order pieces require 4-6 weeks for production and dispatch. 

Orders containing both in-stock items and made-to-order pieces will ship together once all items are ready. 

Please note that processing times are estimates and do not include transit time. You will receive shipping confirmation once your order has been dispatched.

  • U.S. Shipping
    • $6.95 standard shipping
    • Free shipping on orders $100+
  • Canada
    • $19.95 standard shipping
    • Free shipping on orders over $175


Customs, Duties & Taxes

Orders shipped to Canada may be subject to customs duties, import taxes and other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping costs unless otherwise stated at checkout.

MILA JAMES is not responsible for delays caused by customs processing and is not responsible for any customs duties, import taxes or additional fees charged by the destination country.

If a customer refuses to pay customs charges and the package is returned to us, any shipping costs incurred may be deducted from the refund.